Military Craftmanship CIO – Case Study
Machine Purchased:
Lasertech 90130 CO2 Laser Cutter
Business Type:
Military Charity – Creating Products to Generate Income for Support Services
The Challenge:
Before investing in their own laser machine, Military Craftmanship CIO had to rely on external suppliers to produce their designs, many of which were copied and reused without permission. Owning their own equipment became essential not just for creative control, but also to safeguard the charity’s intellectual property. Years later, when the Lasertech 90130 fell out of warranty, the team attempted to resolve a technical fault themselves, spending over £500 replacing major parts — but the issue persisted.
The Solution:
One call to Mantech made the difference. An engineer was dispatched and on-site within just 3 hours, quickly identifying and resolving the fault. The support team’s efficiency saved the charity further cost and downtime, getting them back up and running with minimal disruption.
The Result:
Five years on, their Mantech Laser remains a critical part of the charity’s operations, enabling them to create unique military-themed products that generate vital income to support veterans and their families.
I am a Director of a Military Charity in North Yorkshire and we rely on the Mantech Laser machine for income. Mantech not only resolved the issue but had an engineer on site within 3 hours. We had spent £500 trying to fix the machine by ourselves by replacing the major components, but to no avail. Excellent teamwork and engineer, highly recommended — and we’ve had our laser for 5 years now. Thank you, Lee Moss, for sorting this.
Ted - Military Craftmanship CIO
Richmond, North Yorkshire
www.militarycraftmanship.co.uk
