I bought my desktop laser engraver a couple of months ago and almost immediately regretted it. Despite the helpful engineer who went through everything with me, I was overwhelmed by a terrible crisis of confidence. As a result I sat looking at it for weeks and wondering how I could sell it.
Two or three weeks ago I received a lovely follow up email asking me how I was getting on with it and hoping that I was happy. My reply was a long, gibbering, confusing mail which must have left Mantech wondering whether I could operate a tin opener, let alone a laser engraver.
I was immediately offered more training either at my home or at their HQ. I opted to go to Mantech because I didn't want to be interrupted by things domestic!.
I had my list of things I didn't know or understand, which was just about everything and I have to say that the patience and clarity of what Adrian then went through with me was fantastic. I explained that the engineer had shown me how to do one design that I had on a slate coaster but I hadn't got a clue how to do anything else because everything else was far more difficult. Adrian explained that slate is one of the most difficult things so actually everything else is easier. As the morning went on I could feel the weight of worry lifting off me as the logic of the processes became clearer.
At one point the operations manager popped in to say hello and when I told him how impossible I'd found it all he smiled and said that all I had to to was ask and I would have received all the help I needed.
I was then given a hands on experience with cleaning it and setting it up. This was all the stuff that I hadn't understood or been able to take on board when the machine was delivered.
I now have the confidence to try different things without going through a fortune in trying things out.
Finally I'll add that I'm in my mid 60's and instead of having life slowing down I'm constantly spinning too many plates. Despite all of that I now have the confidence that I will continue to learn things and enjoy my engraver. Although I doubt Mantech has heard the last of me.
ps. A special thanks to the lovely lady on reception who made me feel welcome the minute I stepped through the door.
I bought a desktop laser cutter from Mantech a few years ago. Being my first laser cutter and having no prior experience in these machines, Mantech made sure that the purchasing process was informative, straightforward and made me feel extremely secure. Their engineers ensured that the training given was extremely thorough and they did not leave until I felt 100% confident in using the machine. Any questions that have arisen since purchase have been answered promptly and to my complete satisfaction. Nothing has been too much trouble for them. The maintenance services that I have received have been second to none. The engineers have always been extremely friendly, polite and happy to answer any questions…even my often rather dumb ones! From the quality of the machine to the guys in the office; from the engineers to the value for money I feel I’m getting; I could not recommend Mantech highly enough.
Amazing company to work with, first class customer service.
Cannot recommend these guys enough! Got me out of a real jam, friendly and willing to work with partners big and small. They were helpful throughout the process and delivered me a quick, clean and cost affective solution!
We have just purchased our first CO2 laser from Mantech. This was new territory for us and Adrian supplied very prompt, helpful answers to all my questions along the way. I am very happy with the machine they supplied. Although I have not yet required further assistance since the installation and training I have every confidence that any queries that may arise will be dealt with in a professional manner.
Had my Desktop laser installed today, delivery and installation were seamless and the training I received was comprehensive but easy to follow thanks to the very capable installer/trainer they sent. I can highly recommend Mantech for their service to date. Very Happy.
Why would you consider anywhere else? Fantastic customer service even replying to my questions all times of the day. Engineer came and installed the laser and everything else. Shown me how to use it and your off straight away. Highly recommended and I'll be going back when I need an upgrade.
Absolutely brilliant company. We went to visit site to see a machine being demonstrated before we purchased. Everyone was so helpful. We decided to place an order for a bigger machine than we originally thought about and so glad we did.
The service received has been second to none, from the admin team whe kept us up to date with the order (which arrived absolutely on time) to the installers, who came the next day.
Last but absolutely not least is Lee, whose patience and help has been incredible, even speaking to us on a weekend and arranging a new part for next day delivery, when we had a problem. I have him in my phone as Laser Lee. He knows who he is.
Thank you again to all at Mantech Machinery.
Highly recommended to everyone.
Carol & Gordon White
Great service from start to finish, professional and helpful service and they were very flexible with installation dates. The machine feels high quality and was set up on site for me. it is much quieter than my previous laser and the filtered extraction works perfectly
Request a quotation
Request your quotation for one of our machines today. Why not ask us for a machine demonstration?
Mantech Quotation Form
Mantech (UK) Ltd Heywood Wharf, Mucklow Hill, Halesowen, West Midlands, B62 8DJ