Paisley Based Customer – Fibre Laser

Just organised a spartan router for the school I work at, after the initial sales rep had to answer so many questions to satisfy health and safety, it was eventually ordered !! lee moss was great to deal with organising the dismantling of the bridge, and sending the engineer at a time scale that suited us always answered an email nearly 24 hours a day. Having purchased my own router earlier this year, we were lucky enough to get Adrian the engineer again to rebuild and set up schools machine. Fantastic ambassador for the company, knows his way around the engineering set up, and good understanding of the software to inspire you to learn more from the hundreds of Vectric online tutorials. Good all round good product and service for the price.

Why would you consider anywhere else? Fantastic customer service even replying to my questions all times of the day. Engineer came and installed the laser and everything else. Shown me how to use it and your off straight away. Highly recommended and I'll be going back when I need an upgrade. Update: Basically I had a fault with the extraction system on my laser but I have to say a massive thank you to Lee and the guys at @mantech_uk for sending out a replacement so quickly. Customer service at its finest and I cant recommend them enough to anyone looking to invest in a laser cutter / engraver.

Bought a CNC router from Mantech a year ago and it’s been brilliant from start to finish. From meeting Aaron and discussing my machining needs, to the commissioning, to the day to day production use - All brilliant! 5* from me. These guys are very friendly, have a great standard of quality in their products and are happy to help if ever needed. I’m just in the process of buying a laser cutter from them and have experienced the same service :) Would definitely recommend!!

I purchased my machine in September after having some issues with another company and I really wish I had just gone with ManTech first. their service has been amazing, delivery was quick from when I ordered, and I have had a couple of issues which they have been brilliant at sorting either coming down from Birmingham to sort it for me or sending me out the parts. I would certainly recommend their service and the machines, and I look forward to working with them more in the future.

Fantastic equipment from a fantastic company! Our university workshop laser unit is over a decade old and is still in perfect working order, despite working at full capacity every day. We were so pleased with Mantech that we recently decided to buy another unit. The Mantech team is spectacular - they are skilled, professional and very knowledgable. I’ve learned so much from the engineers, that I was actually able to do some of the maintenance/fixes myself. I highly recommend Mantech not only for their amazing machines, but also for the service they provide.

Every business should take a leaf out of Mantech’s book where Customer Service is concerned. There is a never an issue too big or too small for them to help out with. Coming from a compete laser beginner this has been invaluable to me. They have taught me so much. I absolutely love my machine. Thanks guys!

Turns out I've had my Mantech laser about 10 years now, and it's still going strong. Can't fault these guys - if I've had a problem they've sorted it, their advice is always offered freely and cheerfully, and parts prices are spot on. Thanks lads !!

Bought a desktop laser through Mantech for secondary school use. The sales reps was excellent in guiding us to the right purchase for us, but where as sometimes the help stops as soon as you've parted with your money....Mantech have been very different. Every little question and problem we've had they have replied to and help us fix immediately. Seriously impressed with the service, thank you!

I bought my desktop laser engraver a couple of months ago and almost immediately regretted it. Despite the helpful engineer who went through everything with me, I was overwhelmed by a terrible crisis of confidence. As a result I sat looking at it for weeks and wondering how I could sell it. Two or three weeks ago I received a lovely follow up email asking me how I was getting on with it and hoping that I was happy. My reply was a long, gibbering, confusing mail which must have left Mantech wondering whether I could operate a tin opener, let alone a laser engraver. I was immediately offered more training either at my home or at their HQ. I opted to go to Mantech because I didn't want to be interrupted by things domestic!. I had my list of things I didn't know or understand, which was just about everything and I have to say that the patience and clarity of what Adrian then went through with me was fantastic. I explained that the engineer had shown me how to do one design that I had on a slate coaster but I hadn't got a clue how to do anything else because everything else was far more difficult. Adrian explained that slate is one of the most difficult things so actually everything else is easier. As the morning went on I could feel the weight of worry lifting off me as the logic of the processes became clearer. At one point the operations manager popped in to say hello and when I told him how impossible I'd found it all he smiled and said that all I had to to was ask and I would have received all the help I needed. I was then given a hands on experience with cleaning it and setting it up. This was all the stuff that I hadn't understood or been able to take on board when the machine was delivered. I now have the confidence to try different things without going through a fortune in trying things out. Finally I'll add that I'm in my mid 60's and instead of having life slowing down I'm constantly spinning too many plates. Despite all of that I now have the confidence that I will continue to learn things and enjoy my engraver. Although I doubt Mantech has heard the last of me. Thanks folks. ps. A special thanks to the lovely lady on reception who made me feel welcome the minute I stepped through the door.

I bought a desktop laser cutter from Mantech a few years ago. Being my first laser cutter and having no prior experience in these machines, Mantech made sure that the purchasing process was informative, straightforward and made me feel extremely secure. Their engineers ensured that the training given was extremely thorough and they did not leave until I felt 100% confident in using the machine. Any questions that have arisen since purchase have been answered promptly and to my complete satisfaction. Nothing has been too much trouble for them. The maintenance services that I have received have been second to none. The engineers have always been extremely friendly, polite and happy to answer any questions…even my often rather dumb ones! From the quality of the machine to the guys in the office; from the engineers to the value for money I feel I’m getting; I could not recommend Mantech highly enough.