Customer Support Portal
Get access to our new customer support portal where you can open a support ticket and chat with our technical support team, another example of our continued investment towards our customers needs. Easy to use and enables you to track the progress of your request.
Access support videos and basic servicing tasks. New content will be added on a weekly basis, enabling self help for basic tasks that you can undertake. Lens & mirror adjustment/cleaning and more. Regular maintenance will help keep your machine running in optimum condition.
Customer focused service
ManTech UK Limited are committed to supplying machinery that meets and exceeds our customer’s expectations. Our technical support is designed to do just that.
Whether it’s support you need from the sales team when you first contact us or if you need machinery assistance, Mantech are with you every step of the way.
We also hold a vast range of spare parts for all of our machines in our large head quarters based in Halesowen, West Midlands.
Our team of support & field engineers are professional, knowledgeable and go above and beyond to ensure you get the support you need. From planned maintenance to breakdown assistance, our customers are in good hands.
Delivery & installation information
Whilst our standard offer includes for delivery to site and installation, we can also include offloading (additional charges may apply).
We will advise you on the services required and the best location for your new piece of equipment. Our experienced engineers will then install and commission the equipment, ensure the software is operating correctly and provide operator training.
Maintenance & Emergency Call-outs
Planned, regular maintenance is key to ensuring you maximise the service life and efficiency of your equipment.
We recommend you take out a service plan for your equipment. Typically, these include for labour and travel costs with consumables and replacement parts being charged extra.
Clearly, parts needing replacement under warranty will be done so at no cost.
All Mantech supplied equipment comes as standard with a 1 year parts and labour guarantee.
Such is our confidence in our products, this can be extended to 3 years provided a Service Plan is taken out and remains in place for the whole of the period.
Fume Extraction & Filtration
Fume extraction is an important part of owning a laser cutter and each customers needs vary. We have partnered with Purex and BOFA to offer our customers an alternative option to our standard vent to atmosphere systems. These are particularly useful when used in the home, office or educational environment. Ask for details.